May 28, 2021

A leading service provider in the telecommunications industry was challenged by a lack of differentiation in service delivery across competitors. The challenge was how to compete effectively without resorting to price competition.


Together we developed a new customer experience strategy and implementation plan across the business. All new product and service development is now built around this strategy, better meeting customers’ current and preventing customer churn.

Better choices

Today our relationship continues as we track the experience of key customer segments across channels. Cimigo enable better choices in prioritising service levels by segment and touchpoints. In turn we continuously reduce churn and improve customer experience continuously.

Discovery programme

May 28, 2021

A dominant player in a fast moving category embarked on

Stuck not loyal

Jun 22, 2021

"My bank is ok I’ll probably stick with it. I wouldn’t recommend it to

Destination design and marketing

Jun 22, 2021

A renowned resort and casino in Las Vegas was