Opportunity

A leading service provider in the telecommunications industry was challenged by a lack of differentiation in service delivery across competitors. The challenge was how to compete effectively without resorting to price competition.

Solution

Together we developed a new customer experience strategy and implementation plan across the business. All new product and service development is now built around this strategy, better meeting customers’ current and preventing customer churn.

Better choices

Today our relationship continues as we track the experience of key customer segments across channels. Cimigo enable better choices in prioritising service levels by segment and touchpoints. In turn we continuously reduce churn and improve customer experience continuously.

AB test for digital advertisements

Jun 30, 2021

Making better creative execution

Optimising dairy concepts

Jun 30, 2021

A dairy company wanted to test a new product concept, so we tested two concepts to find the

Off to university – overseas!

May 28, 2021

A leading financial services company needed to win customers earlier, as soon as they needed to