Experience management

Employee Experience – Voice of Employees (VoE)
Customer experience (CX) – Voice of the Customer (VoC)
User experience (UX) and interface (UI)

Employee Experience – Voice of Employees (VoE)

If you expect to delight customers, first you must have engaged, motivated and happy employees. Cimigo will help you measure employee experience and formulate action plans that will keep them smiling.

Cimigo’s metrics typically cover

  • Commitment evaluation
  • Net Promoter Score (NPS)
  • Communication
  • Working attitude/spirit
  • Leadership
  • Attitude towards collaboration within
    the organisation, with customers and key stakeholders
  • Customer centricity understanding and actions
  • Job/ career/ workload
  • Working condition/support
  • Training
  • Salary/reward/
    social welfare

Consulting
Cimigo consulting guides innovation, marketing, branding, and customer experience. 
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Cimigo RapidSurvey
Cimigo RapidSurvey provides low-cost answers to tactical marketing choices.
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Marketing planning
Exploration, brand equity audits and segmentation.
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Marketing strategy
Targeting, positioning and SMART objectives.
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Marketing tactics
Innovation, concept, product, pack, price, advertising and route to market.
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Shopper insights
Shopper ethnography, post shop interviews and in store measurement.
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Data collection
Quantitative surveys, qualitative approaches, online panel, quality control and test facilities.
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