Survei pengalaman karyawan Cimigo membantu anda memahami hal-hal yang memperkuat atau melemahkan komitmen karyawan terhadap organisasi. Identifikasi masalah di tempat kerja, bandingkan pengalaman berbagai kelompok karyawan, dan tentukan prioritas tindakan yang mendukung tujuan karyawan dan bisnis anda.

Buat survei pengalaman karyawan sekarang

Cakupan survei pengalaman karyawan

Komitmen karyawan secara keseluruhan
Pekerjaan dan sumber daya pendukung
Lingkungan kerja
Kepemimpinan dan manajemen lini
Komunikasi dan kolaborasi
Gaji dan tunjangan
Pelatihan dan pengembangan
Fokus pada pelanggan
Kecerdasan buatan di tempat kerja (opsional)
Budaya organisasi

Contoh dasbor survei pengalaman karyawan yang menampilkan skor komitmen dan prioritas

Baik untuk mendiagnosis alasan karyawan keluar, menilai keterlibatan, maupun menentukan prioritas strategi karyawan, survei ini memberikan dasar bukti yang sama bagi tim HR dan pimpinan dalam mengambil keputusan.

Cara kerja survei pengalaman karyawan

Survei pengalaman karyawan kami mengkaji faktor-faktor yang membentuk perasaan karyawan terhadap pekerjaan mereka dan keinginan mereka untuk tetap bekerja di organisasi. Survei dimulai dengan mengukur komitmen secara keseluruhan, kemudian menggali pengalaman di tempat kerja yang dapat memperkuat atau melemahkannya.

Kuesioner dapat disesuaikan dengan organisasi, sektor, dan tujuan anda. Bandingkan hasil berdasarkan departemen, tingkat jabatan, masa kerja, lokasi, atau kelompok relevan lainnya dengan tetap menjaga kerahasiaan. Gunakan temuan untuk menentukan prioritas peningkatan pengalaman karyawan.

Survei pengalaman karyawan: Komitmen secara keseluruhan

Komitmen secara keseluruhan memberikan gambaran umum tentang hubungan antara karyawan dan organisasi. Hasilnya menunjukkan apakah karyawan bersedia merekomendasikan organisasi, menilai organisasi lebih baik dibandingkan pemberi kerja lain, berniat untuk tetap bekerja, dan merasa puas secara keseluruhan. Modul ini mengkaji:

Dukungan karyawan: Kesediaan untuk merekomendasikan organisasi.
Pilihan pemberi kerja: Keunggulan organisasi yang dirasakan dibandingkan pemberi kerja lain di sektor yang sama.
Niat untuk tetap bekerja: Niat untuk melanjutkan pekerjaan di organisasi.
Kepuasan secara keseluruhan terhadap pengalaman kerja.

Hasilnya memberikan indikator utama untuk membantu memahami berbagai aspek pengalaman karyawan secara lebih terperinci.

Pekerjaan dan sumber daya pendukung

Bagian survei pengalaman karyawan ini mengkaji apakah pekerjaan terasa aman, dapat dikelola, dan memberikan kepuasan. Survei juga menggali tantangan, pemenuhan diri, dan otonomi. Modul ini mengkaji:

Keamanan kerja
Beban kerja
Dampak pekerjaan terhadap kehidupan pribadi
Tantangan dan pemenuhan diri
Pengalaman perjalanan ke tempat kerja
Otonomi

Hasilnya membantu mengidentifikasi apakah rancangan dan tuntutan pekerjaan mendukung motivasi karyawan atau menimbulkan tekanan yang dapat melemahkan pengalaman kerja secara keseluruhan.

Lingkungan kerja

Modul ini menilai apakah karyawan memiliki lingkungan kerja yang memungkinkan mereka bekerja secara efektif dan memenuhi kebutuhan praktis sehari-hari. Modul ini mengkaji:

Kondisi fisik tempat kerja
Peralatan dan teknologi
Makanan, area istirahat, dan waktu istirahat
Kebersihan dan keselamatan di tempat kerja
Parkir dan dukungan perjalanan ke tempat kerja
Kerja jarak jauh dan jam kerja fleksibel

Hasilnya membantu memperjelas aspek lingkungan fisik dan operasional yang telah memenuhi kebutuhan karyawan serta area tempat kerja yang perlu diprioritaskan untuk ditingkatkan.

Masukan karyawan tentang kepemimpinan dan manajemen lini

Hubungan antara karyawan dan manajer merupakan salah satu faktor yang paling langsung memengaruhi pengalaman kerja sehari-hari. Modul ini menilai apakah manajer memberikan kejelasan, dukungan, perlakuan yang adil, dan kesempatan untuk berkembang. Modul ini mengkaji:

Harapan dan arahan yang jelas
Kesediaan mendengarkan gagasan karyawan
Penilaian kinerja yang adil
Umpan balik yang membangun
Pengakuan atas kontribusi
Rasa hormat
Dukungan karier
Sasaran yang realistis

Penilaian pengalaman kerja karyawan terhadap rasa hormat, arahan yang jelas, dan umpan balik yang membangun

Hasilnya membantu mengidentifikasi perilaku manajemen yang memperkuat kepercayaan diri dan kinerja karyawan, serta area yang mungkin memerlukan dukungan atau pengembangan kemampuan bagi manajer.

Komunikasi dan kolaborasi

Modul ini mengkaji seberapa efektif informasi, gagasan, dan dukungan tersebar di seluruh organisasi. Modul ini mengkaji:

Komunikasi antara pimpinan dan karyawan
Komunikasi antar departemen
Komunikasi antar rekan kerja
Akses terhadap informasi
Kolaborasi lintas fungsi
Keberanian untuk menyampaikan pendapat

Hasilnya menunjukkan hambatan komunikasi atau sekat antar bagian yang mungkin memengaruhi koordinasi, kepercayaan, dan efektivitas karyawan.

Buat survei pengalaman karyawan sekarang

Kepuasan karyawan terhadap gaji dan tunjangan

Modul ini menggali persepsi karyawan tentang daya saing, relevansi, dan keadilan imbalan yang mereka terima. Modul ini mengkaji:

Daya saing gaji
Tunjangan selain gaji
Penghargaan atas loyalitas
Upah lembur dan insentif kinerja
Tunjangan terkait perjalanan
Asuransi kesehatan dan pemeriksaan kesehatan
Tunjangan terkait kerja sif
Cuti tahunan dan cuti sakit

Hasilnya membantu memahami unsur paket imbalan yang berkontribusi positif terhadap pengalaman karyawan dan unsur yang mungkin perlu ditinjau kembali.

Pelatihan dan pengembangan

Survei pengalaman karyawan menanyakan apakah karyawan mendapatkan pembelajaran, arahan, dan kesempatan yang mereka perlukan untuk berhasil dan berkembang. Modul ini mengkaji:

Pelatihan yang dibutuhkan agar dapat bekerja secara efektif
Relevansi praktis pelatihan
Kegiatan membangun tim
Dukungan manajer untuk pengembangan
Mentoring
Orientasi karyawan baru
Perkembangan karier dan penghasilan

Penilaian terhadap orientasi karyawan baru, pelatihan kerja, dan perkembangan karier

Hasilnya membantu mengidentifikasi kesenjangan dalam pengembangan kemampuan dan memahami apakah karyawan melihat masa depan yang berarti di organisasi.

Fokus pada pelanggan

Modul ini menghubungkan pengalaman karyawan dengan kemampuan organisasi dalam memberikan pengalaman pelanggan yang baik. Modul ini mengkaji:

Pemahaman tentang pentingnya pengalaman pelanggan
Pelatihan pengalaman pelanggan
Peningkatan layanan secara berkelanjutan
Perangkat digital untuk mendukung pelanggan
Akses terhadap informasi pelanggan
Waktu yang tersedia untuk menangani pertanyaan pelanggan

Hasilnya menunjukkan apakah karyawan merasa memiliki pemahaman, pelatihan, informasi, perangkat, dan waktu yang diperlukan untuk melayani pelanggan secara efektif.

Survei pengalaman karyawan: AI di tempat kerja

Modul opsional ini mengkaji pengalaman karyawan dalam menggunakan kecerdasan buatan dalam pekerjaan sehari-hari. Modul ini mengkaji:

Penggunaan perangkat atau agen AI saat ini
Sumber perangkat yang digunakan
Dukungan yang dirasakan untuk pekerjaan sehari-hari
Kekhawatiran tentang kemungkinan kehilangan pekerjaan
Dampak terhadap kualitas pekerjaan
Akses terhadap pelatihan AI

Frekuensi penggunaan AI, efisiensi yang dirasakan, kekhawatiran tentang pekerjaan, dan pelatihan

Hasilnya membantu memahami penggunaan AI dari sudut pandang karyawan dan mengidentifikasi kebutuhan akan panduan, pelatihan, atau dukungan organisasi.

Budaya organisasi

Masukan karyawan menunjukkan bagaimana mereka merasakan nilai-nilai organisasi, keadilan, dan kontribusi organisasi di luar tempat kerja. Modul ini mengkaji:

Reputasi organisasi
Kesempatan yang setara
Kontribusi sosial
Tanggung jawab terhadap lingkungan
Integritas dan standar etika
Pemahaman tentang tujuan dan nilai-nilai organisasi
Kebijakan sumber daya manusia
Apresiasi terhadap karyawan
Peningkatan pengalaman karyawan secara berkelanjutan
Perkembangan karier berdasarkan prestasi

Hasilnya membantu menilai apakah budaya yang dirasakan karyawan selaras dengan nilai-nilai dan ambisi strategis yang dinyatakan organisasi.

Sesuaikan survei pengalaman karyawan

Setiap organisasi memiliki strategi, nilai-nilai, dan tantangan karyawan yang berbeda. Tambahkan pernyataan ke dalam survei pengalaman karyawan untuk mencakup prioritas di luar kerangka standar. Gunakan istilah yang biasa dipakai organisasi anda jika sesuai. Pernyataan khusus dapat mencakup:

Prioritas transformasi strategis
Proposisi nilai bagi karyawan
Inisiatif HR baru
Nilai-nilai khusus organisasi
Tantangan yang sedang dihadapi di tempat kerja

Masukan terbuka dari karyawan

Pertanyaan tertutup menunjukkan aspek pengalaman yang kuat atau lemah. Masukan terbuka membantu menjelaskan alasannya. Karyawan dapat menyampaikan:

Pengalaman negatif yang menimbulkan frustrasi
Pengalaman positif yang mereka hargai
Perbaikan yang dapat meningkatkan pengalaman mereka

Bagian ini menambahkan konteks dan ungkapan langsung dari karyawan ke dalam temuan kuantitatif, sehingga pemangku kepentingan dapat memahami pengalaman di balik skor.

Pahami perbedaan pengalaman karyawan

Pengalaman karyawan jarang sama di seluruh organisasi. Pertanyaan profil memungkinkan hasil ditelaah berdasarkan kelompok karyawan yang relevan dengan tetap menjaga anonimitas. Kelompok analisis yang dapat digunakan meliputi:

Negara, wilayah, atau lokasi kerja
Entitas anak atau unit bisnis
Departemen dan fungsi pekerjaan
Tingkat jabatan
Jam kerja dan pola sif
Frekuensi kerja jarak jauh
Status kepegawaian
Masa kerja
Tanggung jawab yang berhadapan langsung dengan pelanggan
Pengaturan perjalanan ke tempat kerja
Kelompok usia, jika sesuai

Peta faktor survei pengalaman karyawan yang membandingkan penilaian tempat kerja dengan hubungannya terhadap komitmen

Hasil dan prioritas survei pengalaman karyawan

Hasil keseluruhan: Menunjukkan pengalaman karyawan di seluruh organisasi dan kekuatan yang perlu dipertahankan.
Perbandingan kelompok: Menunjukkan perbedaan berdasarkan departemen, tingkat jabatan, masa kerja, lokasi, atau kelompok karyawan.
Analisis faktor pendorong: Mengidentifikasi faktor yang paling kuat terkait dengan keterlibatan untuk membantu menentukan prioritas.
Masukan terbuka: Menambahkan konteks dan kata-kata karyawan sendiri untuk membantu menjelaskan temuan kuantitatif.

Hasil survei pengalaman karyawan dilengkapi dasbor yang membantu tim HR dan pimpinan menelaah temuan, memfilter kelompok, dan berfokus pada isu prioritas. Rekomendasi membantu menentukan tindakan terkait kebijakan, manajemen, dan budaya organisasi.

Mulai survei pengalaman karyawan

Mulailah dengan pertanyaan bisnis yang perlu dijawab oleh organisasi anda. Cimigo akan membantu merancang survei pengalaman karyawan yang menjaga kerahasiaan dan mengubah temuan menjadi prioritas tindakan.

Buat survei pengalaman karyawan sekarang

Jika anda memiliki pertanyaan tentang survei pengalaman karyawan, hubungi Cimigo di ask@cimigo.com untuk mendapatkan bantuan.

Bacaan lebih lanjut tentang pengalaman karyawan

Untuk konteks riset yang lebih luas, lihat meta-analisis Gallup tentang keterlibatan karyawan dan hasil bisnis.

Mark Ratcliff - Managing Director

The team at Cimigo are my favourite researchers in South East Asia. They’ve proved adept at tackling the most private and complex personal issues at qualitative research level, not flinching when the client endlessly chopped and changed fieldwork timing, or ramped up the workload without warning. They have recruited the most extraordinarily niche consumers without pause or complaint. Their patience with clients and their flexibility and hard work that went above and beyond what was initially asked of them on two projects relating to sexual behaviour means there is now no other research company we would choose to work with in that part of Asia. The fact they also pulled off a third project for us so well, on men’s relationship with beer and beer advertising, shows they have breadth of expertise— we still quote from the report they produced.

If only all our research partners were as switched on and easy to work with.

Lisa Nguyen - Vietnam Marketing Lead

It's been a great experience working with the Cimigo team. The team was highly professional, proactive, and supportive, handling many complicated requests from us in such a limited time. I appreciate our cooperation and will definitely recommend Cimigo for upcoming similar projects.

Kevin McQuillan - Chief Marketing Officer

Starting with customer understanding is critical to how we manage our business and develop for the future. Cimigo undertook a challenging brief – across multiple cities and segments nationwide – and again came up with a high-quality solution with timely implementation and considered insights, allowing us to successfully orientate our plans and strategy around consumers in Vietnam.

Sam Houston - Chief Executive Officer

Cimigo’s responsiveness and insights exceeded expectations; I highly recommend their market research services. Atlas tasked Cimigo with analysing and prioritising opportunities across four international markets. Cimigo mapped the Architecture, Construction, and Engineering landscape in each market, identified and prioritised opportunities, derived a dollar value by opportunity and provided details on target prospects and projects. This data-driven approach has enabled Atlas to develop services and focus resources on where we can bring the most value in our international markets.

Minh Thu - Consumer Market Insights Manager

Working with Cimigo has been incredibly rewarding. Their exceptional service and unwavering commitment to excellence have been truly impressive. Together, we've successfully completed projects ranging from fabric care like detergents and fabric softener to home essentials like floor cleaner and dishwashing liquid in both urban and rural settings, showcasing Cimigo's versatility and dedication to reaching diverse markets. Thanks to Cimigo's dedication and expertise, we secured a major project with our client last year. I'm grateful for our partnership and excited for future collaborations.

Travis Mitchell - Executive Director

Cimigo has been an excellent partner for AmCham. They provided insightful feedback during the planning phase of our project and offered suggestions to ensure that we met our goals. Their analysis was comprehensive, thoughtful, and accurate, and I appreciated their customer service skills – I always felt that Cimigo had our best interests at heart. I’m very much looking forward to working with Cimigo again in the near future!

Malcolm Farmer - Managing Director

I have never seen or had support for our business like we have received from Cimigo Vietnam. The depth & understanding of our business shows how well you have studied both Jardines Distribution Inc. and Koppers Performance Chemicals. We, (JDI & KPC), really appreciate the efforts the whole Cimigo team have put into your research. The help to connect potential distributors for both our Industrial and retail products are absolutely on point. I will have no hesitation in recommending Cimigo Vietnam to any company wanting to venture into the Vietnam market.

Hy Vu - Head of Research Department

Cimigo is one of the top research companies in Vietnam that provides very good services and actionable insights. We have the pleasure of working with Cimigo. With extensive knowledge of Vietnamese consumers, Cimigo keeps bringing value to our company. We look forward to working with them in the future.

Steve Kretschmer - Executive Director

Cimigo conducted a large, nationally representative demand forecasting study in Vietnam for us, including a discreet choice component, to assess demand for potential new male contraceptives in development to support funding decisions by The Bill & Melinda Gates Foundation. The research was additionally complex by linking interviews with men and separate interviews with their female partners. The Cimigo team was professional, knowledgeable and adaptive through the process of understanding our needs and collaborating to find solutions that would work, resulting in a very successful study.

Joe Nelson - New Zealand Consulate General

The research provided by Cimigo provided our clients with very specific insights into consumer behaviour in Viet Nam. What I liked was the way Cimigo interpreted these insights to develop a clear call to action for our clients, which they are responding to with confidence.

York Spencer - Global Marketing Director

I've had the pleasure to work with Richard and Cimigo over many years and across multiple markets. Cimigo was a key partner in our business decision making process including market entry strategy, brand positioning development, shopper insights, brand equity tracking, and consumer need state segmentation development. The Cimigo team are local market experts who understand consumer culture like no other. I would highly recommend them.

Mai Trang - Brand Manager of Romano

Cimigo is the research agency that I appreciate for their expertise and customer service. Cimigo understand well the business context for each of project hence they can design the research to best fit with the objectives. The optimization on methodologies, sample size and questionnaire bring the value to the projects I have worked with them. Cimigo can go beyond data and give me valuable insights for each of research projects based on their knowledge and experience with the industry. All of these support me well to navigate the brand strategy in short term and long term.

Hanh Dang - Product Marketing Manager

We partnered with Cimigo on assessing TET campaign launch focusing on improving booking through our platform. Cimigo, provided its customized campaign evaluation technique based on Cimigo Online Communities that fully meets our requirement in terms of type of respondents and expected timelines. The report provided insightful findings with benchmarks to identify the next course of action for launching the campaign. We will recommend Cimigo team and its Online communities for its quality reporting and scale of coverage.

Max Lee - Project Manager

Cido have worked with Cimigo in Vietnam for more than 10 years. All our projects, both qualitative and quantitative, have been delivered in a timely manner with a high standard of quality throughout. Cimigo’s client service team has provided great support over the years which has ensured smooth project execution and helped us to deliver work on time and exceed our client’s expectations.

Chris Elkin - Founder

I have partnered with Cimigo over the past 15 years. Most recently Cimigo engaged us to collaborate on an unusually tough new product development project, which was akin to selling ice to Eskimos. Cimigo bought alive the consumer, her shopping journey, her cooking rituals and potential brand promises. Cimigo inspired our creative team to build alternate brand propositions and accompanying package designs. Cimigo then went back to consumers to evaluate, iterate and optimise these in focus groups. The Doodle team were able to observe this process and subtly adjust the expression of the brand between focus groups. The result of this great collaboration was a winning brand proposition and packaging design that hit consumer needs head on whilst appealing to their hearts.

Ronald Reagan - Deputy Group Head After Sales & CS Operation

We have worked together with Cimigo many times. The findings from Cimigo are factual, accurate & reliable. They deliver value from the voice of our customer so we can easily determine the next step. Working with Cimigo feels like not only building a partnership but a sense of family. Very amazing to work with Cimigo, they always go beyond our expectations.

Ha Dinh - Project Lead

I have worked with CIMIGO on educational research for over 4 months. This is extremely impressive to me by the way CIMIGO approaches, cooperating and supporting me during the research launched. Specifically, the design for both qualitative and quantitative research are practical and logical with accurate questionnaires and appropriate interviews methodology for different respondents. Moreover, the outcomes of this research helps us to recognize our opportunities in the current English Language Training Market and understand profoundly our customer needs, behaviours and expectations when sending their children to us.

Matt Thwaites - Commercial Director

Cimigo designed a customer experience programme for Coats that reached into Vietnamese, Chinese and Korean customers across various levels of seniority. Cimigo instilled the importance of the voice of the customer within our executive committee. This led to fundamental changes in our structure, services and speed to market. Significant investments were made behind these improvement programmes, for example in reducing delivery times and in managing specialised custom orders, which in turn have led to improved revenue streams and higher margin sales.

Dr. Jean-Marcel Guillon - Chief Executive Officer

Cimigo have built and managed both our employee and customer experience programme since 2012. We have a complex suite of services with in-patient, out-patient, surgical, diagnostic, consultative and facilities to account for, all amongst patients who are naturally sensitive regarding their privacy and experience. Yet Cimigo have designed a system to measure customer experience across multiple languages and cultures and direct us in improving this experience. Our net promoter score (NPS) has grown as a direct result of changes implemented based on this direction and continuously listening to patient feedback. The NPS growth correlates directly to new patient numbers and improved profitability, as happier customers drives our business growth.

Rick Reid - Creative Director

As a creative director I have used the services of Cimigo for the past 15 years when developing communications, so I know their style, innovations and resources well. Most recently we tested copy for print, out of home and digital communications to put an Australian colloquialism into a Vietnamese context. A job and budget so small I felt it was highly likely to fall through the cracks. I was astounded at their incredible response. From their advice and style of how we should present the stimulus material, to their cross-reference manoeuvres used in the testing. Their over-delivering response, was to an embarrassing level. We walked away with a clear winner and could present back to our client with confidence and clarity. Cimigo made us look great. Plus they even threw in a few extra insights on the awareness and perception of the product in Vietnam.

Private English Language Schools - Chief Executive Officer

Our relationship with Cimigo goes back many years. We engaged Cimigo to provide an independent view on what our customers and potential customers think of our company. The insights from Cimigo were very helpful for us to better understand the Vietnam market and also in developing our brand manifesto.

Chad Ovel - Partner

Cimigo digs deep to understand the key issues we need to address. Then, they quickly customize a highly suitable research approach to provide us the insights we need to achieve our breakthrough business targets. From tough questions to aha answers in just a few easy conversations!

Thuy Le - Consumer Insight Manager

Pharmacity started a Brand Health Check with Cimigo in 2020 and we were immediately impressed with their great consultancy and supportive spirit. The study had interesting analysis and insights which helped us efficiently shape the marketing plan and direction moving forward. We are now working with Cimigo on a tracking basis to continuously monitor and foster our brand performance.

Kelly Vo - Founder & Host

I respect Cimigo not only because of their dedication, meticulousness, and high-quality services but also how much they care about the local community here. I proposed the idea of doing a survey with the digital young generation on the topic of social impact and leadership. I wanted to identify, shape, and develop our content so that could really speak to the heart of the problems and empower young Vietnamese to take action on social impact in Vietnam. The Cimigo team agreed pro-bono to help without hesitation. The research findings are truly helpful in providing us a deeper understanding of our targeted audiences, what they need and are concerned about in life. The results show us how we can help them to achieve their goals and dreams. It is no longer a shot in the dark!

Hamish Glendinning - Business Lead

Cimigo not only delivered an exceptional piece of qualitative research for us, but provided hugely valuable direction when it came to product development and market positioning which we have since implemented. We can’t wait to work with the team again.

Aashish Kapoor - Head of Marketing

Cimigo - The best “Glocal” market research firm in Vietnam with whom we have developed a great partnership since many years. While the quality of research and findings are of top standard, the added advantage being the local insights that Richard and his team are able to provide in helping us make important decisions.

Richard Willis - Director

When we were looking to develop one of the worlds the leading economic indicator in Vietnam, the Purchasing Managers’ Index™ (PMI®) Cimigo showed an immediate understanding of our needs and showed their understanding of the Vietnamese market. IHS Markit has now been working with Cimigo since 2013. Every month Cimigo continues to provide high quality data, a representative panel, on time data and great customer service. We look forward to many more years of working together.

Thu Phung - CTI Manager

Cimigo is not the type of agency that "fill in the template", but it's customized as per the needs and expectations of Client. Cimigo makes research interesting by applying new approaches to address the business issue, for example, it's known by default that product test is CLT, but at Cimigo, we did group debate for deeper understandings and insights and that resulted as a winning product which is selling well in the market. Last but not least, Cimigo makes me understand that research is a journey, not just a project."

Tania Desela - Senior Product Manager

It was a pleasure working with Cimigo. Their expertise in consumer and market research was a significant benefit as they assisted our organization in understanding our market position in more detail and validating our hypothesis in go-to-market strategy. We were more than happy with the findings and would definitely recommend them.

Dennis Kurnia - Head of Consumer Insights

Over the last 5 years I have worked with Cimigo on a wide array of projects, ranging from market segmentation to product testing. At all times, I found them to be swift in response and providing high quality insights and business recommendations applicable to our business. Furthermore, I am satisfied with their fieldwork quality despite the crunched timeline that we had in some projects. Overall, I highly recommend Cimigo for their professionalism.

Aimee Shear - Senior Research Executive

We partnered up with the Cimigo team on what was a particularly challenging project – we were faced with numerous timeline delays and logistical concerns – yet the team were incredibly accommodating through their patience, flexibility and commitment. Not only were the team supportive during the set up of our project, but we were really impressed by the outputs delivered – they were insightful, rich and very comprehensive. Cimigo were brilliant partners to work with and we look forward to working with them again.

Louise Knox - Consumer Technical Insights

Just to say a huge thank you for all of the film footage. We are absolutely delighted with it all. The Vox Pops are really interesting and have turned out very well – those ladies were great at talking spontaneously. You did a great job. Thank you for your patience and perseverance with getting this off the ground.

Vo Thi Thuy Ha - Commercial Effectiveness

Working with Cimigo, we can see the dedication, good business sense, and great client service from the Cimigo client service team. Cimigo's team always demonstrates a high standard of client service with high flexibility, trying to offer the most suitable options for clients, although sometimes it is quite a stretch. Cimigo often offers very interesting approaches to solving our research objectives. I appreciate that the team can go the extra mile, trying to find good methodology and insightful findings to answer MSD's business questions.

Linda Yeoh - CMI Manager

We have worked with Cimigo over 2 projects in Vietnam. Thuong and her team has proven to be reliable being on top of the projects, managing different stakeholders and business objectives. They are flexible in terms of ways of working and are able to cope with last minute changes. The research findings (Quant + Qual) have helped us understand Vietnamese in a deeper level, allowing us to make clear decisions to be successful in the market. Thank you Thuong, Nhu Tran and team for supporting us.

Tim

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