Consumer behaviour at Ramadhan Covid-19
Consumer behaviour at Ramadhan and Idul Fitri during Covid-19 is markedly different than prior years. In 2020, Indonesian Muslims are observing the holy month of Ramadhan and celebrating Idul Fitri (the Eid festival) in very different circumstances with the Covid-19 pandemic. Large-scale social restrictions (PSBB) aimed at slowing the spread of the coronavirus have been enacted throughout the country, including in Jakarta the epicentre of the outbreak in Indonesia. This effectively prevents many of the Ramadhan traditions in Indonesia, such as breaking fast together, social gatherings, “ngabuburit” activities (buying light meals and sweet snacks for breaking fast), and group prayers.
In April 2020, Cimigo conducted qualitative In-Depth Interviews with 66 residents of Greater Jakarta, aged 21-60 among mass, middle-class and affluent households, to understand how they plan to celebrate Ramadhan & Idul Fitri amidst PSBB period.
Consumer behaviour at Ramadhan and Idul Fitri during Covid-19
As Ramadhan in Indonesia is not just a religious event but strongly imbued with cultural traditions, a sense of gloom and sadness permeates this year’s celebrations as people feel they are missing out on the rituals, and the sense of togetherness and community. “Ngabuburit” activities for example – the act of purchasing light meals in the afternoon for breaking the fast and killing time before Iftar – are a communal tradition that is uniquely associated with Ramadhan, and will be missed this year.
Different attitudes and emotions towards Ramadhan & Idul Fitri are observed across socio-economic class (SES). Households with better financial position show a more positive outlook than the ‘mass’ households who are facing financial pressure. Middle Class & Affluent households also seem to possess better understanding and compliance with the social distancing measures, and thus not planning to do “mudik” (going back to their hometown) during Idul Fitri.
Regardless, Indonesian Muslims are trying to maintain some semblance of normalcy and doing what they can to keep the Ramadhan & Idul Fitri traditions alive, such as visiting their close family & relatives who live in the same town (due to the restrictions on inter-province travel).
Note: The quotes in this report are in Bahasa Indonesia to capture the original sentiment of respondents.
Joe Nelson - New Zealand Consulate General
Steve Kretschmer - Executive Director
York Spencer - Global Marketing Director
Laura Baines - Programmes Snr Manager
Mai Trang - Brand Manager of Romano
Hanh Dang - Product Marketing Manager
Luan Nguyen - Market Research Team Leader
Max Lee - Project Manager
Chris Elkin - Founder
Ronald Reagan - Deputy Group Head After Sales & CS Operation
Chad Ovel - Partner
Private English Language Schools - Chief Executive Officer
Rick Reid - Creative Director
Janine Katzberg - Projects Director
Anya Nipper - Project Coordination Director
Dr. Jean-Marcel Guillon - Chief Executive Officer
Joyce - Pricing Manager
Matt Thwaites - Commercial Director
Aashish Kapoor - Head of Marketing
Kelly Vo - Founder & Host
Thanyachat Auttanukune - Board of Management
Hamish Glendinning - Business Lead
Thuy Le - Consumer Insight Manager
Richard Willis - Director
Ha Dinh - Project Lead
Geert Heestermans - Marketing Director
Louise Knox - Consumer Technical Insights
Aimee Shear - Senior Research Executive
Dennis Kurnia - Head of Consumer Insights
Tania Desela - Senior Product Manager
Thu Phung - CTI Manager
Linda Yeoh - CMI Manager