{"id":18966,"date":"2021-10-08T14:00:00","date_gmt":"2021-10-08T07:00:00","guid":{"rendered":"https:\/\/www.cimigo.com\/?post_type=solution&#038;p=18966"},"modified":"2021-12-20T16:25:14","modified_gmt":"2021-12-20T09:25:14","slug":"cx-voc","status":"publish","type":"solution","link":"https:\/\/www.cimigo.com\/id\/solution\/cx-voc\/","title":{"rendered":"Pengalaman pelanggan (Customer experience \/ CX) &#8211; Voice of the Customer (VoC)"},"content":{"rendered":"\r\n<p>Pelanggan yang bahagia akan membawa pertumbuhan. Agar Anda dapat melampaui kompetitor dan bertumbuh lebih pesat, Anda perlu meningkatkan pengalaman pelanggan Anda. Kami tidak hanya akan membantu Anda mengukur pengalaman pelanggan, kami juga akan membangun program yang memampukan Anda untuk terus-menerus meningkatkan kualitas perjalanan pelanggan Anda.<\/p>\r\n\r\n\r\n\r\n<p>Cimigo menyediakan keahlian, teknologi, dan pengalaman yang dibutuhkan untuk mendesain program yang akan mengubah pengalaman pelanggan Anda dan memberikan Anda wawasan serta dampak bisnis.<\/p>\r\n\r\n\r\n\r\n<p>Tim senior kami telah mempunyai berbagai pengalaman dalam berbagai industri utama seperti: otomotif, retail, e-commerce, perbankan, asuransi, properti, hotel, maskapai udara, dan rumah sakit. Layanan kami mencakup berbagai segi dari pengalaman pelanggan.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-gallery aligncenter columns-3  box-solution2 bg-gray relative pt-3 pb-3 wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\r\n<ul class=\"blocks-gallery-grid\">\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19036\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18847\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/affiliate-marketing-1.svg\" data-link=\"https:\/\/www.cimigo.com\/affiliate-marketing-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Pemetaaan perjalanan (Journey mapping)<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19038\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18846\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/presentation.svg\" data-link=\"https:\/\/www.cimigo.com\/presentation\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Pelatihan CX<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19039\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18845\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/mobile-phone.svg\" data-link=\"https:\/\/www.cimigo.com\/mobile-phone\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Pembelanja rahasia (Mystery shopping)<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19040\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18844\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/vector-1.svg\" data-link=\"https:\/\/www.cimigo.com\/vector-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\"><br \/>Desain program CS<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19041\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18835\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/avatar.svg\" data-link=\"https:\/\/www.cimigo.com\/avatar\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Konsultasi CX<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19042\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18838\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/communities.svg\" data-link=\"https:\/\/www.cimigo.com\/communities\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">VOC communities<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19043\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18839\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/implement-1.svg\" data-link=\"https:\/\/www.cimigo.com\/implement-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Implementasi CX<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19044\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18842\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/planning-1.svg\" data-link=\"https:\/\/www.cimigo.com\/planning-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Survei VoE<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19045\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18840\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/monitor.svg\" data-link=\"https:\/\/www.cimigo.com\/monitor\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Segmentasi dan analitik<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19046\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18836\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/business-people-meeting-1.svg\" data-link=\"https:\/\/www.cimigo.com\/business-people-meeting-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Lokakarya inovasi<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19047\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18841\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/online-survey.svg\" data-link=\"https:\/\/www.cimigo.com\/online-survey\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Survei VoC<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19048\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18843\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/target.svg\" data-link=\"https:\/\/www.cimigo.com\/target\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Dasbor pelanggan (Customer dashboards)<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19049\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18837\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/clipboard.svg\" data-link=\"https:\/\/www.cimigo.com\/clipboard\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Rencana tindak lanjut<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<\/ul>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Pelanggan yang bahagia akan membawa pertumbuhan. Agar Anda dapat melampaui kompetitor dan bertumbuh lebih pesat, Anda perlu meningkatkan pengalaman pelanggan Anda. Kami tidak hanya akan membantu Anda mengukur pengalaman pelanggan, kami juga akan membangun program yang memampukan Anda untuk terus-menerus meningkatkan kualitas perjalanan pelanggan Anda. Cimigo menyediakan keahlian, teknologi, dan pengalaman yang dibutuhkan untuk mendesain [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18788,"parent":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"category-solution":[909],"class_list":["post-18966","solution","type-solution","status-publish","has-post-thumbnail","hentry","category-solution-experience-management-id"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pengalaman pelanggan (Customer experience \/ CX) - Voice of the Customer (VoC) - Market research Vietnam Indonesia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cimigo.com\/id\/solution\/cx-voc\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengalaman pelanggan (Customer experience \/ CX) - Voice of the Customer (VoC)\" \/>\n<meta property=\"og:description\" content=\"Pelanggan yang bahagia akan membawa pertumbuhan. Agar Anda dapat melampaui kompetitor dan bertumbuh lebih pesat, Anda perlu meningkatkan pengalaman pelanggan Anda. Kami tidak hanya akan membantu Anda mengukur pengalaman pelanggan, kami juga akan membangun program yang memampukan Anda untuk terus-menerus meningkatkan kualitas perjalanan pelanggan Anda. 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