{"id":18964,"date":"2021-10-08T13:59:44","date_gmt":"2021-10-08T06:59:44","guid":{"rendered":"https:\/\/www.cimigo.com\/?post_type=solution&#038;p=18964"},"modified":"2022-02-17T14:51:50","modified_gmt":"2022-02-17T07:51:50","slug":"trai-nghiem-khach-hang","status":"publish","type":"solution","link":"https:\/\/www.cimigo.com\/vi\/solution\/trai-nghiem-khach-hang\/","title":{"rendered":"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) &#8211; Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng (VoC)"},"content":{"rendered":"\r\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. V\u00ec v\u1eady vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p v\u01b0\u1ee3t qua c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc. Cimigo kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 t\u1eeb \u0111\u00f3 ho\u00e0n thi\u1ec7n qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\r\n<p>Cimigo c\u00f3 d\u00e0y d\u1ea1n chuy\u00ean m\u00f4n, kinh nghi\u1ec7m v\u00e0 k\u1ef9 thu\u1eadt c\u00f4ng ngh\u1ec7 \u0111\u1ec3 gi\u00fap b\u1ea1n thi\u1ebft k\u1ebf c\u00e1c nghi\u00ean c\u1ee9u t\u00ecm hi\u1ec3u v\u00e0 c\u1ea3i ti\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 h\u1ed7 tr\u1ee3 cho ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a c\u00f4ng ty.<br \/>\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ea5p cao c\u1ee7a Cimigo gi\u00e0u kinh nghi\u1ec7m trong c\u00e1c l\u0129nh v\u1ef1c ch\u1ee7 ch\u1ed1t nh\u01b0 \u00f4 t\u00f4, b\u00e1n l\u1ebb, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ng\u00e2n h\u00e0ng, b\u1ea3o hi\u1ec3m, t\u00e0i s\u1ea3n, kh\u00e1ch s\u1ea1n, h\u00e0ng kh\u00f4ng v\u00e0 b\u1ec7nh vi\u1ec7n. C\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Cimigo c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c nhau v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-gallery aligncenter columns-3  box-solution2 bg-gray relative pt-3 pb-3 wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\r\n<ul class=\"blocks-gallery-grid\">\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19036\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18847\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/affiliate-marketing-1.svg\" data-link=\"https:\/\/www.cimigo.com\/affiliate-marketing-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Qu\u00e1 tr\u00ecnh mua h\u00e0ng\/ qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19038\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18846\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/presentation.svg\" data-link=\"https:\/\/www.cimigo.com\/presentation\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">\u0110\u00e0o t\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19039\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18845\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/mobile-phone.svg\" data-link=\"https:\/\/www.cimigo.com\/mobile-phone\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19040\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18844\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/vector-1.svg\" data-link=\"https:\/\/www.cimigo.com\/vector-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Thi\u1ebft k\u1ebf ch\u01b0\u01a1ng tr\u00ecnh kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19041\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18835\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/avatar.svg\" data-link=\"https:\/\/www.cimigo.com\/avatar\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">T\u01b0 v\u1ea5n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19042\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18838\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/communities.svg\" data-link=\"https:\/\/www.cimigo.com\/communities\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">\u00a0Kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn c\u1ee7a c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19043\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18839\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/implement-1.svg\" data-link=\"https:\/\/www.cimigo.com\/implement-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">\u0110\u1ec1 xu\u1ea5t nh\u1eefng ph\u01b0\u01a1ng \u00e1n c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19044\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18842\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/planning-1.svg\" data-link=\"https:\/\/www.cimigo.com\/planning-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn c\u1ee7a nh\u00e2n vi\u00ean<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19045\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18840\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/monitor.svg\" data-link=\"https:\/\/www.cimigo.com\/monitor\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ph\u00e2n t\u00edch chuy\u00ean s\u00e2u<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19046\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18836\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/business-people-meeting-1.svg\" data-link=\"https:\/\/www.cimigo.com\/business-people-meeting-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">H\u1ed9i th\u1ea3o b\u00e0n lu\u1eadn v\u1ec1 c\u00e1c ph\u01b0\u01a1ng \u00e1n c\u1ea3i thi\u1ec7n<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19047\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18841\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/online-survey.svg\" data-link=\"https:\/\/www.cimigo.com\/online-survey\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19048\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18843\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/target.svg\" data-link=\"https:\/\/www.cimigo.com\/target\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19049\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18837\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/clipboard.svg\" data-link=\"https:\/\/www.cimigo.com\/clipboard\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">L\u1eadp k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<\/ul>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. V\u00ec v\u1eady vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p v\u01b0\u1ee3t qua c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc. Cimigo kh\u00f4ng ch\u1ec9 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18788,"parent":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"category-solution":[907],"class_list":["post-18964","solution","type-solution","status-publish","has-post-thumbnail","hentry","category-solution-quan-ly-kinh-nghiem-vi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) - Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng (VoC) - Market research Vietnam Indonesia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cimigo.com\/vi\/solution\/trai-nghiem-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) - Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng (VoC)\" \/>\n<meta property=\"og:description\" content=\"S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. 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