{"id":18594,"date":"2021-10-04T16:13:11","date_gmt":"2021-10-04T09:13:11","guid":{"rendered":"https:\/\/www.cimigo.com\/?post_type=solution&#038;p=18594"},"modified":"2021-10-15T17:04:07","modified_gmt":"2021-10-15T10:04:07","slug":"customer-experience-cx-voice-of-the-customer-voc","status":"publish","type":"solution","link":"https:\/\/www.cimigo.com\/en\/solution\/customer-experience-cx-voice-of-the-customer-voc\/","title":{"rendered":"Customer experience (CX) &#8211; Voice of the Customer (VoC)"},"content":{"rendered":"\r\n<p>Happy customers equate to future growth. Improving the experience for your customers is key to stand above competitors and grow faster than the competition. Cimigo will help you measure customer experience but also build programmes that enable you to make constant improvements to your customer journey.<\/p>\r\n\r\n\r\n\r\n<p>Cimigo bring expertise, technology and experience to design programmes which will transform customers\u2019 experience and provide you both insights and business impact.<\/p>\r\n\r\n\r\n\r\n<p>Cimigo\u2019s senior team have experience in key verticals; automotive, retail, e-commerce, banking, insurance, property, hotels, airlines and hospitals. Cimigo\u2019s services cover many facets of customer experience.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-gallery aligncenter columns-3  box-solution2 bg-gray relative pt-3 pb-3 wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\r\n<ul class=\"blocks-gallery-grid\">\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19036\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18847\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/affiliate-marketing-1.svg\" data-link=\"https:\/\/www.cimigo.com\/affiliate-marketing-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/joney-mapping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Journey mapping<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19038\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18846\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/presentation.svg\" data-link=\"https:\/\/www.cimigo.com\/presentation\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-training-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">CX training<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19039\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18845\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/mobile-phone.svg\" data-link=\"https:\/\/www.cimigo.com\/mobile-phone\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Mystery-shopping-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Mystery shopping<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19040\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18844\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/vector-1.svg\" data-link=\"https:\/\/www.cimigo.com\/vector-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CS-programme-design-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">CS programme design<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19041\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18835\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/avatar.svg\" data-link=\"https:\/\/www.cimigo.com\/avatar\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-consulting-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">CX consulting<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19042\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18838\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/communities.svg\" data-link=\"https:\/\/www.cimigo.com\/communities\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VOC-communities-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">VOC communities<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19043\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18839\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/implement-1.svg\" data-link=\"https:\/\/www.cimigo.com\/implement-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/CX-implementation-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">CX implementation<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19044\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18842\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/planning-1.svg\" data-link=\"https:\/\/www.cimigo.com\/planning-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoE-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">VoE surveys<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19045\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18840\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/monitor.svg\" data-link=\"https:\/\/www.cimigo.com\/monitor\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Segmentation-and-analytics-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Segmentation and analytics<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19046\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18836\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/business-people-meeting-1.svg\" data-link=\"https:\/\/www.cimigo.com\/business-people-meeting-1\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Innovation-workshops-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Innovation workshops<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19047\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18841\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/online-survey.svg\" data-link=\"https:\/\/www.cimigo.com\/online-survey\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/VoC-surveys-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">VoC surveys<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19048\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18843\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/target.svg\" data-link=\"https:\/\/www.cimigo.com\/target\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Customer-dashboards-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Customer dashboards<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<li class=\"blocks-gallery-item\">\r\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19049\" src=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png\" alt=\"\" width=\"35\" height=\"35\" data-id=\"18837\" data-full-url=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/clipboard.svg\" data-link=\"https:\/\/www.cimigo.com\/clipboard\/\" srcset=\"https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning.png 128w, https:\/\/www.cimigo.com\/wp-content\/uploads\/2021\/10\/Action-planning-100x100.png 100w\" sizes=\"auto, (max-width: 35px) 100vw, 35px\" \/>\r\n<figcaption class=\"blocks-gallery-item__caption\">Action planning<\/figcaption>\r\n<\/figure>\r\n<\/li>\r\n<\/ul>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Happy customers equate to future growth. Improving the experience for your customers is key to stand above competitors and grow faster than the competition. Cimigo will help you measure customer experience but also build programmes that enable you to make constant improvements to your customer journey. Cimigo bring expertise, technology and experience to design programmes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18788,"parent":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"category-solution":[885],"class_list":["post-18594","solution","type-solution","status-publish","has-post-thumbnail","hentry","category-solution-experience-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer experience (CX) - Voice of the Customer (VoC) - Market research Vietnam Indonesia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cimigo.com\/en\/solution\/customer-experience-cx-voice-of-the-customer-voc\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer experience (CX) - Voice of the Customer (VoC)\" \/>\n<meta property=\"og:description\" content=\"Happy customers equate to future growth. 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